iphoneapplicationlist.com does another video review! IM+ is all you need to chat with all your friends from your iPhone/iPod Touch. IM+ is compatible with Twitter, SkypeChat, AIM, Facebook, and more! Watch the review to see all the cool features IM+ has to offer you and your social life!
Dear Beth, please go to Settings bookmark -> User Interface tab -> check the box "Show offline contacts" and you will be able to see your offline contacts in the contact list.
Adi R on September 2nd, 2008 at 21:02 pm
My concerns are:
1. Where are my passwords kept, to my Yahoo, MSN and Google accounts. Are they sent to SHAPE Services servers? What kind of security guarantees are there!
2. It still doesn't work when I am out and about, since no background apps on the iPhone. So people can't reach me, any solution in-sight for this issue?
andrew on September 3rd, 2008 at 02:23 am
i downloaded it through itunes, but its not showing up on my iphone... i synced it and i saw it download to it, but nothing happend... any ideas?
Felipe on September 3rd, 2008 at 02:41 am
how can I have my contats from msn message on this app?
miron on September 3rd, 2008 at 05:16 am
nice amd useful app, but throwing errors messages about parsing error or somthing, and put you offline. Happen too often. (ipod touch)
Jeremy on September 3rd, 2008 at 09:13 am
Not a bad application, although it is a bit of a pain when the application shuts itself down (happened on a few occassions so far) and you have to re-enter account details.
Would be wayyy cooler if it was able to show icons, picture or photos in the text field
GSBTom on September 3rd, 2008 at 21:28 pm
Crashes a lot, doesn't keep your online status when you close the app, seems to always log on to AIM even when I disable the setting. Pretty buggy right now.
Forgot to add, no contact groups
Hello Adi, the passwords are saved on the handheld locally. Passwords are transfered as well encrypted to our side. We do not store any information about the user, his login or password, the license for the app is all we have. Let me mention that IM+ All-in-One messenger is working perfectly for other mobile platforms for several years already and we have never received any complaints and never had any issues with password saving.
As you know there are no 3rd party apps that can work in background mode at all. We are working on the workaround to forward the messeges to email when the user is offline.
andrew, please check if you have enough space on your iPhone. Also please make sure that you downloaded the application to iTunes, then synced the iPhone and transferred the app to the iPhone. Maybe you should reproduce the situation with the help of iTunes user's guide.
Felipe, to see your contact list from MSN messenger, just login to MSN service in IM+ with the same account that you use on the desktop. We will also add ability to view and edit contact information in the future version.
Jeremy, that's an issue on our side. We will work on it and fix with the latest release. Thanks!
andre on September 5th, 2008 at 04:01 am
its a nice apps actually... The best UI for messenger apps i've ever seen.
But like miron said, disconnecting for every few minutes is nasty. Also its hang up frequently on my 2.0.2 firmware...
Cant wait the new release for fixing this bug...
Alex on September 5th, 2008 at 17:04 pm
Love this app but if i move from "inbox" back to the contacts section the app closes it's easy to re-create the error it's not a "once in a while"
Quite annoying to say the least! when it's fixed this app will be perfect! next to getting contact icons...... but as long as it doesn't keep crashing (every 4 messages) then i'll be happy!
josdanmx on September 5th, 2008 at 21:17 pm
how can ir download ir?
keV on September 6th, 2008 at 17:40 pm
hi im new to iPhones comming from mobile 6 devices. So here's a question for ya I download it from the store ok my 16g 3g iPhone which has the latest software it installs and when it starts it runs for 4 seconds then shuts down. Any advice?
bosgan on September 7th, 2008 at 19:19 pm
how to download?? I dont have itunes acc my country didnt supported by itunes store
You can download any application for iPhone only if you have OS version 2.0. You are required to go to Apple Store, download the app, and transfer it to your iPhone through iTunes.
daniel on September 8th, 2008 at 19:38 pm
I have a cuestion for shape services: when I conect using im+ with my iphone I can open al conversation and talk with the contact, but I can't see the answer. What's the problem, what can I do?
My on September 8th, 2008 at 21:23 pm
I dowloaded the application, then when I click on it, it shows the interface and a few seconds later, it pop out and come back to a main window. Would you tell me what's wrong with it?
thanks
VJ on September 8th, 2008 at 22:09 pm
I've downloaded the app from iphone 3G using the AppStore. I see the icon on the phone but when i tap it, it opens for few seconds and goes back to home screen on the phone. Please help.
Dear everyone, we have released a new version of IM+ All-in-One Messenger which includes a lot of bug fixes based on your feedbacks. You can update at App Store. Please note you have to uninstall the previous version completely and then install a new one.
Dear Daniel, My and VJ, please update to the latest IM+ version at App Store.
Also, My and VJ, please check if you have enough memory space.
Miron on September 10th, 2008 at 00:30 am
I downloaded the new version today, and it looks a little better.
But, unfortunately, after 3 minutes of chatting, the application closed itself, and all the accounts I had (google & msn) where deleted!
Still can't use the app until it will be more stable.
Keep the good work, and keep working of bug fixing :)
Werner on September 12th, 2008 at 01:30 am
if I try to add an contact a group must be selected. The grouplist is empty. How to get a group?
Miron, please launch IM+, enter your login and password in any account and then exit the application. Your information will be saved. You can repeat the same with other accounts. And we are working on the stability issues. Thanks for the feedback)
Werner, please launch the service you are using on the desktop of your PC. Then create a group there. After that this group will appear in the contact list of the appropriate service in IM+ when you launch it on your iPhone and you will be able to add a contact. Unfortunately it's not possible to add a group in IM+.
nimai on September 12th, 2008 at 14:16 pm
how do u download without regietering for a apple store account?
Matthew, you can download IM+ from your iPod Touch directly without using the PC if the iPod SW version is 2.0 or higher. You need to have App Store installed on your iPod. Go to App Store, search for IM+ and install. You won't be able to download IM+ from Safari browser at all.
Dear poka, IM+ works on the 2.1 version, still the Push notification support in the development. We plan to implement it in future.
jayr on September 16th, 2008 at 06:41 am
is there a way to stay online when you go back to main menu?
rcarson on September 17th, 2008 at 21:10 pm
I have just downloaded the application from my iphone and im assuming its the lastest version as i downloaded it on sept 15th ...now when i try to connect it says connection error please check your internet connection. rogers told me to contact apple as it was an application error ...can someone please help me..... also it there anyway to stay logged on to msn and use other applications on the phone or do you have to relog in every time
ooa on September 18th, 2008 at 21:50 pm
i did not understand whether it is completely free or not? Thanx
Niklas on September 23rd, 2008 at 08:47 am
I like this app, but the "auto Connecting" function does not do it's work to 100%. Meaning I often have to go to a web-page then back to the IM Plus application to get connected. If I do not start a webpage I get a Connection error. I do not know if this is connected to the operator (Telia) here in Sweden or if it is a bugg.
Would be good if the app would stay online in the background... or would this drain the battery?
Mobile Talk » on September 25th, 2008 at 16:43 pm
[...] 5. Instant messaging - using Skype on iPhone, not only can I be constantly in touch with my friends but I can make free international calls through Skype on my iPhone. Anotherall in one messenger for iPhone can be found here. [...]
jayr, unfortunately you cannot stay online when you come back to the main menu. This option is call background mode and it is disabled for any application running on the iPhone. That's the way Apple works.
rcarson and Niklas, we are aware that auto connection doesn't always work perfectly. The workaround for this is load any page in the Safari so that the connection is established and than launch IM+.
ooa, IM+ is completely free. Download and enjoy.
Please note that Internet connection is required, if you are using your data plan, charges will occur, though it will be free over the Wi-Fi.
miked on September 28th, 2008 at 18:16 pm
Any chance to add a feature to be able to choose for screen names of contacts to use either their emaill address or their screen name that would be awesome!!
Miked, this feature is not in our nearest plans for improvements.
Tim on October 2nd, 2008 at 12:57 pm
This is a very cool application but it seems that it can not run in the background when I am using Mail or other apps. Any plans to add this functionality?
i love this application. But i hope that u can rectify the problem of IM getting connected continuously and as the others were saying it'll still go in offline mode. i have offeended some of my frens for not replying to thier MSN msgs. the actual fact was that i was not even awaer that the msgs were in the inbox and when i try to open the the msg it went into offline mode
dj kzee, please download the latest version 1.2 from the App Store. Please keep the autoconnect option disabled. If it is enabled, disable it before installing.
Jason Sjobeck on October 25th, 2008 at 12:17 pm
I have emailed the authors twice & they have been helpful, but at the same time, there are huge, I mean huge, problems with the architecture of this app'. All connections go to their server (ip-70-38-24-17.static.privatedns.com) and then to the destination server from there. Not only that, all connections are in clear text. Any one who knows what "tethereal" is can read all IM's. This is a deal-breaker for our company. Some people might not mind some else reading all their IM's (ie: FBI, CIA, NSA, Verizon, ATT, etc) but there is no way we are going to allow this. I really like the app', so I hope these are resolved (ie: no intermediary & SSL enabled/working) and then we're back in again. Thanks all. Cheers.
nathanM on October 27th, 2008 at 10:40 am
is there a way to stay logged on when u close the app because if there was it would make it a very good app
Jason, we appreciate your feedback. Our developers are going to put as much of their efforts to make the application absolutely secure. Thank again and keep in touch.
nathanM, I agree that would be great. Unfortunately Apple still doesn't allow applications staying in the background. As soon as it is allowed we will implement this.
Dear Users! Now IM+ allows to stay in background mode thanks to new IM Push Feature. You can purchase the improved IM+ in App Store.
Thomas on November 21st, 2008 at 20:02 pm
SHAPE SERVICES,
I have your latest IM+ for my BlackBerry, after working fine for one day, the next day however I continually had disconnects after 1-2mins. I have not found a keep awake setting anywhere and since it worked fine before I'm quite at a loss here.
Would have bought the product if this problem didn't arise.
I only have a few days left on my trial so please help me in order for me to verify its working order before I consider buying the product again.
I have tried resetting settings, changing to http instead of tcp/ip, etc etc even when connected and imeddiately switching over to im+ push it will send me an email in a matter of minutes that I have been disconnected..
BB 8830 latest firmware btw...
Thanks in advance,
Thomas
RawICE on November 22nd, 2008 at 04:22 am
hi there
Just wanted to know if I can put this application on my iPod touch, and transfer my license from my phone to the iPod touch, I did that with my phone when I bought it transferred from my old phone to the new one , so will it work here?
user on November 28th, 2008 at 04:12 am
I have a problem seeing my contact list after I updated to I'm+ lite. I could see my offline contact list when I changed the settings but. That's it. Otherwise on the contact list page, it tells me to get the new update which is the push I'm+. Do I have to get the upgrade? Or can I stick to my I'm+ lite? It worked well previously on my ipod touch before lite version. :(
Wooks on December 6th, 2008 at 02:53 am
I just dl'd im lite from the ap store but have been unable to conect to my yahoo account I click the connect button and it just hangs there. Please help. I removed palringo to use this so any advice would be cool.
Thanks
dreamer on December 7th, 2008 at 08:24 am
can i install this on ipod touch?
Amandaa on December 12th, 2008 at 07:49 am
I have the push feature on. But it still won't keep me online after I go to menu screen on my iPod touch. Yet you said that it will play in the background
John on December 16th, 2008 at 03:22 am
Any plans to support TLS for jabber instead of the older SSL? I just downloaded this app hoping to use it to connect to my corporate IM service, but this requires TLS...
max on December 18th, 2008 at 14:46 pm
Dear Support Team,
I just downloaded the IM+ App from the Alpstore.The program installed itself and I also created my msn account.Everything worked just fine until I wanted to connect to the service...IM+ shows me: Connecting... ans then breaks up without any error-message!!!
Whats wring here?!?!?
I would ne Vers happy if you Gould help me out!
Dear Max!
Your porblem might be connected with your firmware which is 2.2. That is why you see an error. We will release new update of IM+ soon which supports this firmware. Of course you will get your update for free, as you pay only once, all further updates included.
Best wishes.
Your SHAPE Services.
Ertai87 on December 21st, 2008 at 23:34 pm
I've heard a lot of rave reviews about this app, but after downloading it, for some reason it won't let me connect. It stays in "connecting" for a long time and then just stops trying with no error message or anything. What's the deal?
Sha Raku on December 22nd, 2008 at 04:45 am
Used IM lite reasonably succesful since it was realsed for iPhone/touch. Upgraded to push version and although a little buggy was usable. Mainly did this as I am away from from Mac and needed constant IM devices. Downloaded the recent upgrade and sincethen it just hangs at start up. Have tried reinstalling. But no luck. As I NEED an reliable IM client am considering other apps. the pushed error message says ' loggedin at another location' but this is impossible. Any help would be much appreciated.
Dear Users!
The connection problem with IM+ which you might have experienced these days, is now solved! Now there will be no obstacles for you in using all benefits of IM+ All-in-One Messenger! Enjoy and follow our future updates! Marry Christmas and Happy New Year to you all and your families!
Yours truly,
SHAPE Services
jay on December 28th, 2008 at 23:02 pm
Is there any iPhone IM app that supports picture sending and receiving?
Aaron on December 31st, 2008 at 20:11 pm
Does this app use an SMS network? By sending IMs is it going to charge me through my service provider as if I was sending a text message?
Anthony on January 6th, 2009 at 04:07 am
It looks to be a great app. My only concern is this..It loads everything fine but as soon as i close the app and do anything else it seems to log me out of everything. Is there a setting i must turn on or is this a bug? Any help would be much appreciated.
Larry on January 7th, 2009 at 22:51 pm
I installed IM+ today. Have set-up Yahoo, MSN, and AIM accounts that I have on myself. When I try to add a contact to my list, it requires that I select a "group". When I try to select a group, the application closes down. How do I add a group without this repeatedly occurring. Also, exactly what is a "group" that I am trying to add?
Ramiro on January 8th, 2009 at 12:11 pm
Whats the point of having IM+ Push, if the moment i start using IM+ MSN it will disconnect MSN from my HomePC and connect Iphone and when i go back to menu, i stay offline on MSN?? ppl tend to not talk with offline ppl you know.. Please make possible to stay away or online even if i go to Main Menu, theres a FREE app called Palringo that can do that.. why IM+ Cant?
The Evangelist on January 16th, 2009 at 01:01 am
Will be more services added?
Like facebook or skype ?
Thanks
DearLarry
Such porblem usually exists, if there are no groups in your account. You can still create groups on desktop. This problem fix will be made in update which we're planning within 2 weeks.
Thank you for feedback.
SHAPE Services.
Dear Evangelist!
There is a plan to add Facebook soon, Skype is one of the future plans.
Thanks for feedback.
SHAPE Services.
mary on January 21st, 2009 at 03:18 am
hello i have this apliccation but in a lite version, i dont see my contacts any were, can you help me please?
Jorge on January 21st, 2009 at 08:22 am
Hi! i just had purched the last version of IM+ and i dont know i start my acount i work good for one minute but then it stop working and said error mail and some when i god out turn to offline and doesnt show me the contacts that are online
Ben on January 22nd, 2009 at 02:08 am
Please add IM Push to the free version :p
bry on January 22nd, 2009 at 12:56 pm
i downloaded the IM lite but. when i connect using my msn account it does not show the online contacts and it seems i'm not connected.
Dear Users!
All recent problems you have experienced with IM+ All-in-One Messenger will be fixed in future version (1.7) which will be released in the nearest future. Watch for updates!
Thank you and Best Regards!
Yours,
SHAPE Services.
Kenz on January 26th, 2009 at 08:02 am
when I try to install I'm+ lite or normal it says that it is not compatible with this iPhone ... What do I need to change?
Enrico on January 26th, 2009 at 08:13 am
Using IM+ lite 1.6 with just a Gtalk account.
I find this app simple and great, but i saw a strange thing. I received a message while being offline and when I tried to read it was displayed along one column in the leftmost side of the screen and almost unreadable.
It is a known problem? Is a Fix planned for realease 1.7 ?
Thanks and regards,
Enrico
MJ on January 31st, 2009 at 05:03 am
with the IM Lite i cannot see my online contacts???????????
Enrico on January 31st, 2009 at 22:28 pm
re-installed IM+Lite from itunes and now works fine also for reading offline messages !! Now I just bought to full IM+
Amavida on February 1st, 2009 at 04:18 am
The strengths of this app is that it is not overly complicated & simple to just jump in & use.
Generally it is quite stable. Thats why I like it.
i would really like to see the status of contacts indicated correctly - i.e. a YahooIM contact on sms should indicate that & not just a generic 'online' icon.
Does seem to take quite a while to login to YahooIM servers in comparison to web based login via safari. Is this because my login is going through your third party servers? Probably
Josh Blackham on February 1st, 2009 at 22:03 pm
Recently downloaded IM+ and realised that the 'push' feature doesnt work. I know its only 59p that i Have spent, but the push feature is what made me buy it. I have a 16gb ipod touch, and was wondering if an update will soon be available, for the ipod touch to enable the push feature, any help will be appreciated. Thankyou.
Garry on February 2nd, 2009 at 05:40 am
Will there ever be a update which will allow you to see messenger plus contact names (in colour).
ruchir on February 4th, 2009 at 11:33 am
hi,
i have installed both im+ lite and purchased IM+..both dont connect to the server and the software keeps saying "Connecting".
Any ideas?
Dear Ruchir
New 1.7 version of IM+ was released today in App Store, try to upgrade your version. If any problems still appear, please contact our support team support@shapeservices.com or write here.
Sincerely,
SHAPE Services
ruchir on February 4th, 2009 at 13:57 pm
hi,
thanks. just did that. now my IM does come online. one more problem i am facing is that as soon as i switch to any other application, the IM goes offline. is there any setting i am missing?
Iphone user on February 6th, 2009 at 07:33 am
This app worth getting?
Confused to death on February 17th, 2009 at 14:02 pm
I hate the fact that it says its not charging my phone but it is. It shows that i have used messages on my phone! Why the hell is it doing that? Its not fair if it says im not supposed to be charged and i am
Dear ruchir!
Please specify which IM+ you are currently using, IM+ Lite or full version.
If you have IM+ full version than you can use Say Online Mode, you can find it in settings and set the time you want app to run. Or you also can use IM Push Mode which allows you to set up an email to which messages will be send while you will be off.
Using IM+ Lite you cannot stay online.
Thanks for feedback.
Sincerely,
SHAPE Services
Dear Confused to death!
Can you please specify if the battery problem caused by using IM+ All-in-One messenger. Maybe the problem you have experienced caused with some other reason?
Thank you. We are waiitng for your answer.
Regards,
SHAPE Services
LewisM on February 22nd, 2009 at 04:55 am
IS THIS FREE, AND DO I NEED WIFI TO USE IT?
Karen on February 22nd, 2009 at 05:58 am
Hello i am having many problems with IM+lite. When i first got it i loved it. Yahoo aol and google talk worked just fine but then it crashed the second i logged in. I deleted and re-added the App on my ipod touch. Then it gives me the message tht says my aim log in is wrong but j used the same login in aim and mail and it is right. And my yahoo buddies wont load. Google talk works fine when the app doesnt crash. Can u please tell me whAt to do cuz i love the app but i need for it to work. I mean seriously i have re-added so many times pleaze help!!!!!
Crystal on February 23rd, 2009 at 06:37 am
Hey, I just bought this app for my ipod touch and everytime I close out of it to go to my main page on the touch, I get signed out...I thought it was supposed to KEEP the status on there?
Dear Crystal
When you go to background mode(the main "page" of your iPod), before that please set the time which you would like to stay online with the help of the Stay Online Mode (Settings=>Other=>Keep IM services connected on exit=>ON=.scroll down please=>Keep IM services connected for (you set up the needed time here) for example 12 hours).
Or you can use IM Push Mode( you set up an email address and you continue to get your IMs to this specifies email)
Thanks and kind regards.
SHAPE Services
Dear Karen
Please try to remove your account and set it up again.
Thanks and best regards.
SHAPE Services
MEI on February 23rd, 2009 at 20:30 pm
This app is crashing a lot and doesn't even want to connect.
If I delete App from my phone and try to install it again, will apple store charge me again?
What should I do? please HELP...:(
Michel on February 24th, 2009 at 21:06 pm
Hi, i have an issue while using ICQ service with IM+, my friends don't see me online while i am signed in as available... I appear offline in their contact list....with msn it works fine and don't have this issue, haven't tried the other services cause i don't use them...i love this application but need help pls... how to solve this issue...
Michel on February 24th, 2009 at 21:11 pm
forgot to mention i am using the latest version IM+ ( not the lite) on iphone 3G, purchased from Itunes app store....
matthewrawlinson on February 26th, 2009 at 00:09 am
Is there any way to change your screen name while you are on Msn Im+ itss a brilliant app buh for some reason when i go on it changes letters in my nme to apitals .. any way to change thm back?
Thanks
matthewrawlinson on February 26th, 2009 at 00:10 am
oh & By the way alot of poeple who are complaining of it loggine you out (That is because you have the lite version which logs you out auto) just pay £5.99 and its perfect
Aztec on February 27th, 2009 at 15:38 pm
The push im feature no longer works for me. It worked for two weeks, but now it does not. I'm on a iphone 3g running im+ 1.8
Dear Aztec.
Thank you for feedback. There can be several reason for that:
1. IM Push mail is blocked by AOL.COM и BELLSOUTH.NET If you have address at one of these domains, please set up another address to get e-mails from IM Push. IM + successfully works with Google Mail, Hotmail & Yahoo Mail
2. Please check again if you have not mistyped domain's name (like Hotmaiil, hotmaul etc.) validation feature will be included in one of the future IM+ versions.
If you still experiencing your problem, please write to our support : support@shapeservices.com
Enrico on March 2nd, 2009 at 19:24 pm
Using latest IM+ (full version, not lite) on iphone 3G. When I log in, my Gtalk contacts can see my avatar. Instead my MSN contacts cannot see my avatar. how can I fix this ? I also set the avatar in Windows Live web page but still does not work
Thanks in advance
Vipin on March 3rd, 2009 at 11:05 am
I have got one IPod Touch 2.0 version. i wanted to know. How can i install this Messenger Application and Blue tooth Application.
Didie on March 5th, 2009 at 15:43 pm
Dear shapeservices, i just download this apps from iTunes. I was interested buying the full version after Ive tried d lite version. But sadly the full paid version is worst than the lite version. My IM full versiob keeps on disconnecting and an error keeps on popping out saying theres an error connecting. YES,i do get connected but just fot a few second. After that it will show the error message again n again. I just wonder why when using the lite version,i never encounter any problem?
Melissa on March 6th, 2009 at 00:23 am
Does this Application work for the iPod Touch? Because I am getting one for my birthday and need to find an Application for IMing...
toby on March 6th, 2009 at 09:00 am
I have buy the app in apple store,when i use it and logined my MSN, all my friend show offine but they not, why~?
thanks
Ellen on March 7th, 2009 at 23:16 pm
When I set the application to stay open connected when I exit, people get this message: "Now IM+ is closed so I won't see your message. I will reply as soon as I open it again." Is there any way to change that? It frustrates the heck out of people. It would be nice to have just a BRB notice.
Bisalju on March 9th, 2009 at 21:03 pm
Can I make calls over may msn account in full version ? (iphone 3g).I gone buy this app just then!
Sagar on March 11th, 2009 at 00:47 am
Hi,
I just 'purchased' the IM+ 1.8 for iPhone because I have heard of this application for a while and expected it to work flawlessly.
May I expected a lot BUT I can't even see 'any' contacts from MSN or Google Talk, even though they show that they are online if I logon through a regular computer (mac).
Also, I was told before I bought it that it still works in the background on exiting this application which is why I paid for it in the first place.
If not Fring or Palringo work perfectly!!!
Please advise!
BigFan on March 20th, 2009 at 15:56 pm
i cannot install IM+ Lite on my iPhone. It said "This application is not compatible with this iPhone". Did anyone has same problem?
My iphone version is 2.1(5F136). Thanks for your help in advance
Dear BigFan!
Try to update your firmware to 2.2.1 on your iPhone.
Sincerely yours,
SHAPE Services
aaron on March 21st, 2009 at 23:41 pm
i have been using im+ for a while now with no problem but as of yesterday everytime i open up the app and it trys to auto connect i get the message "email addy" (msn) error connection to "email addy" (msn) account is failed so i can no longer connect but i know that my msn does work i even deleted and re inputed account details can you please help thanks
Cll on March 23rd, 2009 at 02:52 am
Hi..
I have problem when try to connect to msn
I put correctly tus user and pass
If my mail have a underline can be a problem???
Lindse on March 23rd, 2009 at 09:59 am
I can no longer log in to msn on my iPod touch,why? Keeps coming up with a message, failed to connect to my email.password and everything correct.tried re-loading and syncing again.please help
Dear Cll, aaron and Lindse
We apologize for letting you experience some problems with MSN service.
Now problem has to be fized so please try to login again.
Thank you.
Best regards,
SHAPE Services.
Leeanne on March 26th, 2009 at 01:46 am
How do I change my msn name?
Omar on March 27th, 2009 at 01:30 am
I've been using IM+ for 1 week now, and until yesterday everthing was great, i change my iphone 3g theme and used IM+ all morning with no problem, but yesterday night i logged in with my msn account and it kicked me out very often without displaying any message, could this be due to the theme change or is it a IM+ service problem?
Omar on March 27th, 2009 at 01:33 am
forgot to mention i have the Full Version of this app and im running it on 2.2.0 firmware
Fuat on March 28th, 2009 at 11:55 am
is there a way to see contact names instead of their e-mail addresses ? also can i change my name instead of my e-mail ?
SHAPE Services on April 1st, 2009 at 13:35 pm
Dear Omar !
Please try upgrade to 2.2.1 firmware. And write again please if it worked out.
Thank you for the feedback.
Best wishes.
SHAPE Services
SHAPE Services on April 1st, 2009 at 13:38 pm
Dear Fuat!
Please update your IM+ to current version.
You can also change your contact names at your desktop and they will be visible from your iPhone.
Thank you.
SHAPE Services
Fuat on April 1st, 2009 at 13:40 pm
all contac names are in lower case. why we cannot see in correct original format ?
also we are not able to send messages to invisible contacts. we can receive but cannot send. pls a fix for this.
ua on April 8th, 2009 at 10:20 am
Everytime I connect using this app I get 5-6 requests to add persons to my contact list. I decline them and they still appear next time. If I use Palringo this never happens.
Dear ua!
Please try to change your settings: settings=>Block messages from users not on your contact list=>ON
And you will not receive messages like those you did in the future.
Thanks and Best Regards.
SHAPE Services
Fuat on April 8th, 2009 at 15:05 pm
Dear SHAPE Services !
do you have a plan to :
1) fix contact names for their original format ?
2) login at last status ?
3) push notifications version for those using iPhone OS 3.0 beta 2 ?
4) block/unblock a contact ?
5) busy with red color icon, away with yellow, idle with orange color icon ?
thanks and best regards,
Fuat
ua on April 8th, 2009 at 16:16 pm
Nope, that don't work. Have tried that. Have also tried to de-install and remove everything. Still happens after re-installing the app.
Fuat on April 10th, 2009 at 11:36 am
i have updated the version to 2.1 but this time i cannot get any FIRST message from my online contacts while i am invisible on my iPhone.
i can send to any online contact and receive its message after I START TO SEND THE FIRST MESSAGE but cannot get the first message if they send while i am invisible on iPhone. pls a fix for this.
Sm on April 17th, 2009 at 09:19 am
How do you change your username? As in
The one that comes up when you talk to people? Mine says 6 days until I go on holidays when I have already been and I am back??
Trace on April 20th, 2009 at 13:43 pm
After updating my IM+ on my IPod Touch I am no longer able to send offline or receive offline msg's but am able to do all of this on MSN on my pc. Can anyone give some idea on how to fix this or is it not available on version yet?
James harris on April 26th, 2009 at 23:00 pm
Love the app but, I changed my contacts names from their display names to there real names. But I thought it would just show there real names when I click on there profile. So what I'm trying to say is ' is there a way to erase a given name so I can see there display name?
NikiM on May 11th, 2009 at 21:18 pm
I wish that there was some sort of notification for when you leave the app and get a message.
Dear William Schlossberg!
Twitter will be supported in the next version, follow our updates!
Sincerely,
SHAPE Services
Jamesharris on May 18th, 2009 at 02:23 am
Please can a future updte include
-ability to change name
-when u get a message when you off the app, it has a number next to the icon saying how Many messges you have
-more then two people in a conversation
-Ability to watch persons webcam
-password protected
-Personal picture
I would appreciate a reply saying whether certain ones are a good idea, is in progress or is not possible. Thanks
Kartik Iyer on May 22nd, 2009 at 14:23 pm
Will this work for connecting to MS communicator server (MS Exchange 2007)?
NRBolton on May 26th, 2009 at 13:19 pm
Will this app be available for 59p again soon?
NeilBolton on May 27th, 2009 at 12:35 pm
I can't connect to facebook chat. I've tried the support request from the website but just keep getting automated replies about checking username and password. What do I need to do to connect to facebook chat.
aris on May 29th, 2009 at 22:32 pm
I have the same problem with NeilBolton.Any idea about what i have to do?
SHAPE Support on June 2nd, 2009 at 14:04 pm
If you get the authentication error on your device, please select "Support" and indicate your birth date, Facebook login and password.
Please enter the information carefully.
Then try to connect once more.
Akari on June 17th, 2009 at 21:39 pm
Hey... um, I'm planning on getting an iTouch really soon, and the one thing I need is an app that can let me IM all my friends. So, is this one worth getting? Or should I keep looking? Thanks.
Dylan on June 17th, 2009 at 23:35 pm
Just a quick question...
If I block someone on MSN, then log into IM+, can they see me as online/my personal messages etc?
Heidi hi on June 20th, 2009 at 12:22 pm
Hi
please can u tell me if we're gonna be able to get messages through after we close the app and not sent to email? (for instance have an indicator at the side of the icon to say we have a MSG, kinda like we do with emails)
Hope this makes sense?!
Thanx
George on June 22nd, 2009 at 16:34 pm
Hi SHAPE support,
just one question - does IM+ Lite and/or IM+ use encryption to connect to Google Talk?
If not, is the support planned?
SHAPE Support on June 23rd, 2009 at 19:04 pm
Yes, this functionality (Apple Push) is supported in IM+ v.3.1, which is being reviewed by Apple now. Keep an eye on IM+ updates.
SHAPE Support on June 23rd, 2009 at 19:05 pm
No. Blocked contacts will stay blocked.
Brianna on June 24th, 2009 at 08:09 am
Does it only cost $7.99 to download the application? Like is there any other costs, like does it cost 7.99 a month.. or what? and does it work on ipod touches. andd... do you have to be near wifi to be able to use it. or can you use it where ever there is service?
James Harris on June 27th, 2009 at 14:13 pm
I thought the push notifications was on an update! No update . I Iooked it up and I have to pay a further 5.99?!?!
Alen on June 28th, 2009 at 07:22 am
Hi
Since last upgrade with push (I believe it's 3.1) app keeps crashing for me. Happens all the time, I get a notification that I have new messages (the badge) and when I open it I see them, but when I try to reply the app crashes. When I start it again and go to the contact I replied before crash, all messages received in push mode are lost. I think the crash happens when I send a message, I even had it happen while sending you guys a crash report. I tried to delete and reinstall the app, still not fixed.
This is a known issue.
We have already released new bug-fixing version 3.2 and submitted it to Apple review.
Hope it will be released soon.
SHAPE Support on June 30th, 2009 at 19:51 pm
IM+ purchase is a one-time fee. No monthly payments.
Yes, IM+ works on iPod Touches.
If you would like to use IM+ on iPod touch, you surely need WiFi. If you would like to use IM+ on iPhone, you may use it both via WiFi and your carrier's wireless network.
SHAPE Support on June 30th, 2009 at 19:53 pm
IM+ doesn't use SSL encryption for Google Talk connect.
We will consider adding this functionality to one of the next versions.
NRBolton on June 30th, 2009 at 20:01 pm
When I click the home button to exit IM, I thought I should be notified of messages via a pop up. Although skype doesn't stay connected and MSN sometimes signs out even though I've not signed in anywhere else. It's set to stay connected for 1 day. Any ideas?
George on June 30th, 2009 at 23:50 pm
Thanks for your reply.
The encryption would be beneficial, as the Google Talk password is used for all Google services like Gmail, etc.
James Harris on July 1st, 2009 at 00:33 am
Me Again,
The problem is no update ha appeared and when I searched the current version I have. They as nothing?!?! Thanks
James Harris on July 1st, 2009 at 00:36 am
Sorry about spelling, I wrote on iPod. (has) and (was)
James Harris on July 1st, 2009 at 22:24 pm
I Guess Thats A No Show. Another thing I want to know: will there ever be a chance to change our msn name and picture?
Thanks
Ivica on July 2nd, 2009 at 21:56 pm
What is my status when IM+ is not running? For example on my frineds skype? Do i appear "online" when IM+ is not running? Can that be achived? I understand that 3.0 firmware with push is required.
Is IM+ generating additional data traffic costs? Does it drain much battery?
MSenters on July 6th, 2009 at 18:33 pm
When I first purchased IM+ with Push, I LOVED it! I received messages even when the app wasn't open, could talk to several people at once, no issues at all.
All of a sudden in the last two days, it crashes at random, even when I'm not doing anything at all. And my facebook connections will send messages but won't let me receive them. I paid $6 to stay connected (and I was until now) and am hoping that it will soon run just as smoothly as it did at first.
so.far.gone on July 6th, 2009 at 22:26 pm
I think there was a prob with the server... i can access it just fine now :)
Amit on July 9th, 2009 at 02:18 am
Is there landscape messaging (i.e. what you can do with text messages in iphone 3.0)?
maii on July 9th, 2009 at 09:45 am
First few days its working fine, then after it says that I didn't shut down properly or something. When I put my status as online, after I connect, my contacts aren't visible and the app just crashes and doesn't work! Do you know what's happened?
James Harris on July 21st, 2009 at 00:25 am
Still No Update. Do I Need The Ipods 3.0 Software To Get The Update. If Not, If I Was To Click 'Buy Now' on The Im+ With push. Will it cost me? Thanks
Fuzz on August 13th, 2009 at 03:41 am
Hi there i have a query... I have blocked a few people on msn messenger on my desktop but when i log on im+ they seem to appear on the contact list when they are online.
Will they know i have appeared online because I can seem to see them appearing online?
Is there anyway i can stop seeing there name appear on my contact/online list at all? (temporarily whilst they are blocked)
Kind regards
HK on September 11th, 2009 at 12:17 pm
isn't there a way to send and receive photos? if there is please tell me how..
it says "you can share your photos" but i just didnt find out how.
Tata on September 13th, 2009 at 02:34 am
Is there a way to add new contacts on IM lite for msn?? Thanks
josh on October 25th, 2009 at 21:38 pm
how do you add friends from myspace to im+? email me at josh28cha@yahoo.com
adamryan on October 28th, 2009 at 03:38 am
i don't like the interface.
Dunstan on November 1st, 2009 at 17:31 pm
woow
Kaye.Kilowatt on November 14th, 2009 at 01:15 am
How much does this app cost?
ann on December 27th, 2009 at 00:05 am
With Im+lite when I sign in and leave it on for a while, why I get the message that the push session will be expire soon because I don't chat with people for a while. Then I have to go back to im+lite and offline then online again...how could I stay online all the time? Is that possible? Thank you ....
lily on January 20th, 2010 at 04:39 am
my friends tell me that beside my screen name, it says that i am at school, but i'm not at school.
i dont know how that changed, because i never changed it.
does anyone know how to change it back?
Slav on January 27th, 2010 at 01:24 am
Hi there !
I use IM+ to connect to jabber.org server. They turned off an old SSL connection type. IM+ appears to not to use the STARTTLS method to connect to jabber server. Now I can't connect to my jabber account... Is there any plan to implement this feature ? It's quite basic thing... Without it, IM+ as a Jabber client is useless...
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1. Where are my passwords kept, to my Yahoo, MSN and Google accounts. Are they sent to SHAPE Services servers? What kind of security guarantees are there!
2. It still doesn't work when I am out and about, since no background apps on the iPhone. So people can't reach me, any solution in-sight for this issue?
Would be wayyy cooler if it was able to show icons, picture or photos in the text field
Crashes a lot, doesn't keep your online status when you close the app, seems to always log on to AIM even when I disable the setting. Pretty buggy right now.
Forgot to add, no contact groups
Hello Adi, the passwords are saved on the handheld locally. Passwords are transfered as well encrypted to our side. We do not store any information about the user, his login or password, the license for the app is all we have. Let me mention that IM+ All-in-One messenger is working perfectly for other mobile platforms for several years already and we have never received any complaints and never had any issues with password saving.
As you know there are no 3rd party apps that can work in background mode at all. We are working on the workaround to forward the messeges to email when the user is offline.
But like miron said, disconnecting for every few minutes is nasty. Also its hang up frequently on my 2.0.2 firmware...
Cant wait the new release for fixing this bug...
Love this app but if i move from "inbox" back to the contacts section the app closes it's easy to re-create the error it's not a "once in a while"
Quite annoying to say the least! when it's fixed this app will be perfect! next to getting contact icons...... but as long as it doesn't keep crashing (every 4 messages) then i'll be happy!
thanks
Also, My and VJ, please check if you have enough memory space.
But, unfortunately, after 3 minutes of chatting, the application closed itself, and all the accounts I had (google & msn) where deleted!
Still can't use the app until it will be more stable.
Keep the good work, and keep working of bug fixing :)
even after the 2.1 update I still can't connect using this app. Removing the old version then installing the new version doest help any.
The update ruins the user experiance. The first release worked. After this experiance I wouldn't pay for anything this developer does in the future.
rebooting the iPhone seemed to have solved the connection problem. I’m also running the 2.1FW.
Would be good if the app would stay online in the background... or would this drain the battery?
Please note that Internet connection is required, if you are using your data plan, charges will occur, though it will be free over the Wi-Fi.
I have your latest IM+ for my BlackBerry, after working fine for one day, the next day however I continually had disconnects after 1-2mins. I have not found a keep awake setting anywhere and since it worked fine before I'm quite at a loss here.
Would have bought the product if this problem didn't arise.
I only have a few days left on my trial so please help me in order for me to verify its working order before I consider buying the product again.
I have tried resetting settings, changing to http instead of tcp/ip, etc etc even when connected and imeddiately switching over to im+ push it will send me an email in a matter of minutes that I have been disconnected..
BB 8830 latest firmware btw...
Thanks in advance,
Thomas
Just wanted to know if I can put this application on my iPod touch, and transfer my license from my phone to the iPod touch, I did that with my phone when I bought it transferred from my old phone to the new one , so will it work here?
Thanks
I just downloaded the IM+ App from the Alpstore.The program installed itself and I also created my msn account.Everything worked just fine until I wanted to connect to the service...IM+ shows me: Connecting... ans then breaks up without any error-message!!!
Whats wring here?!?!?
I would ne Vers happy if you Gould help me out!
Yours Max
Your porblem might be connected with your firmware which is 2.2. That is why you see an error. We will release new update of IM+ soon which supports this firmware. Of course you will get your update for free, as you pay only once, all further updates included.
Best wishes.
Your SHAPE Services.
Dear Users!
The connection problem with IM+ which you might have experienced these days, is now solved! Now there will be no obstacles for you in using all benefits of IM+ All-in-One Messenger! Enjoy and follow our future updates!
Marry Christmas and Happy New Year to you all and your families!
Yours truly,
SHAPE Services
Like facebook or skype ?
Thanks
DearLarry
Such porblem usually exists, if there are no groups in your account. You can still create groups on desktop. This problem fix will be made in update which we're planning within 2 weeks.
Thank you for feedback.
SHAPE Services.
There is a plan to add Facebook soon, Skype is one of the future plans.
Thanks for feedback.
SHAPE Services.
All recent problems you have experienced with IM+ All-in-One Messenger will be fixed in future version (1.7) which will be released in the nearest future. Watch for updates!
Thank you and Best Regards!
Yours,
SHAPE Services.
I find this app simple and great, but i saw a strange thing. I received a message while being offline and when I tried to read it was displayed along one column in the leftmost side of the screen and almost unreadable.
It is a known problem? Is a Fix planned for realease 1.7 ?
Thanks and regards,
Enrico
Generally it is quite stable. Thats why I like it.
i would really like to see the status of contacts indicated correctly - i.e. a YahooIM contact on sms should indicate that & not just a generic 'online' icon.
Does seem to take quite a while to login to YahooIM servers in comparison to web based login via safari. Is this because my login is going through your third party servers? Probably
i have installed both im+ lite and purchased IM+..both dont connect to the server and the software keeps saying "Connecting".
Any ideas?
New 1.7 version of IM+ was released today in App Store, try to upgrade your version. If any problems still appear, please contact our support team support@shapeservices.com or write here.
Sincerely,
SHAPE Services
thanks. just did that. now my IM does come online. one more problem i am facing is that as soon as i switch to any other application, the IM goes offline. is there any setting i am missing?
Dear ruchir!
Please specify which IM+ you are currently using, IM+ Lite or full version.
If you have IM+ full version than you can use Say Online Mode, you can find it in settings and set the time you want app to run. Or you also can use IM Push Mode which allows you to set up an email to which messages will be send while you will be off.
Using IM+ Lite you cannot stay online.
Thanks for feedback.
Sincerely,
SHAPE Services
Dear Confused to death!
Can you please specify if the battery problem caused by using IM+ All-in-One messenger. Maybe the problem you have experienced caused with some other reason?
Thank you. We are waiitng for your answer.
Regards,
SHAPE Services
When you go to background mode(the main "page" of your iPod), before that please set the time which you would like to stay online with the help of the Stay Online Mode (Settings=>Other=>Keep IM services connected on exit=>ON=.scroll down please=>Keep IM services connected for (you set up the needed time here) for example 12 hours).
Or you can use IM Push Mode( you set up an email address and you continue to get your IMs to this specifies email)
Thanks and kind regards.
SHAPE Services
Please try to remove your account and set it up again.
Thanks and best regards.
SHAPE Services
If I delete App from my phone and try to install it again, will apple store charge me again?
What should I do? please HELP...:(
Thanks
Dear Aztec.
Thank you for feedback. There can be several reason for that:
1. IM Push mail is blocked by AOL.COM и BELLSOUTH.NET If you have address at one of these domains, please set up another address to get e-mails from IM Push. IM + successfully works with Google Mail, Hotmail & Yahoo Mail
2. Please check again if you have not mistyped domain's name (like Hotmaiil, hotmaul etc.) validation feature will be included in one of the future IM+ versions.
If you still experiencing your problem, please write to our support : support@shapeservices.com
Thanks in advance
thanks
I just 'purchased' the IM+ 1.8 for iPhone because I have heard of this application for a while and expected it to work flawlessly.
May I expected a lot BUT I can't even see 'any' contacts from MSN or Google Talk, even though they show that they are online if I logon through a regular computer (mac).
Also, I was told before I bought it that it still works in the background on exiting this application which is why I paid for it in the first place.
If not Fring or Palringo work perfectly!!!
Please advise!
My iphone version is 2.1(5F136). Thanks for your help in advance
Try to update your firmware to 2.2.1 on your iPhone.
Sincerely yours,
SHAPE Services
I have problem when try to connect to msn
I put correctly tus user and pass
If my mail have a underline can be a problem???
Dear Cll, aaron and Lindse
We apologize for letting you experience some problems with MSN service.
Now problem has to be fized so please try to login again.
Thank you.
Best regards,
SHAPE Services.
Please try upgrade to 2.2.1 firmware. And write again please if it worked out.
Thank you for the feedback.
Best wishes.
SHAPE Services
Please update your IM+ to current version.
You can also change your contact names at your desktop and they will be visible from your iPhone.
Thank you.
SHAPE Services
also we are not able to send messages to invisible contacts. we can receive but cannot send. pls a fix for this.
Please try to change your settings: settings=>Block messages from users not on your contact list=>ON
And you will not receive messages like those you did in the future.
Thanks and Best Regards.
SHAPE Services
do you have a plan to :
1) fix contact names for their original format ?
2) login at last status ?
3) push notifications version for those using iPhone OS 3.0 beta 2 ?
4) block/unblock a contact ?
5) busy with red color icon, away with yellow, idle with orange color icon ?
thanks and best regards,
Fuat
i can send to any online contact and receive its message after I START TO SEND THE FIRST MESSAGE but cannot get the first message if they send while i am invisible on iPhone. pls a fix for this.
The one that comes up when you talk to people? Mine says 6 days until I go on holidays when I have already been and I am back??
Dear William Schlossberg!
Twitter will be supported in the next version, follow our updates!
Sincerely,
SHAPE Services
-ability to change name
-when u get a message when you off the app, it has a number next to the icon saying how Many messges you have
-more then two people in a conversation
-Ability to watch persons webcam
-password protected
-Personal picture
I would appreciate a reply saying whether certain ones are a good idea, is in progress or is not possible. Thanks
Please enter the information carefully.
Then try to connect once more.
If I block someone on MSN, then log into IM+, can they see me as online/my personal messages etc?
please can u tell me if we're gonna be able to get messages through after we close the app and not sent to email? (for instance have an indicator at the side of the icon to say we have a MSG, kinda like we do with emails)
Hope this makes sense?!
Thanx
just one question - does IM+ Lite and/or IM+ use encryption to connect to Google Talk?
If not, is the support planned?
Since last upgrade with push (I believe it's 3.1) app keeps crashing for me. Happens all the time, I get a notification that I have new messages (the badge) and when I open it I see them, but when I try to reply the app crashes. When I start it again and go to the contact I replied before crash, all messages received in push mode are lost. I think the crash happens when I send a message, I even had it happen while sending you guys a crash report. I tried to delete and reinstall the app, still not fixed.
Thanks.
If you have any problems with this, please contact AppStore support at:
http://www.apple.com/support/itunes/store/browser/
We have already released new bug-fixing version 3.2 and submitted it to Apple review.
Hope it will be released soon.
Yes, IM+ works on iPod Touches.
If you would like to use IM+ on iPod touch, you surely need WiFi. If you would like to use IM+ on iPhone, you may use it both via WiFi and your carrier's wireless network.
We will consider adding this functionality to one of the next versions.
The encryption would be beneficial, as the Google Talk password is used for all Google services like Gmail, etc.
The problem is no update ha appeared and when I searched the current version I have. They as nothing?!?! Thanks
Thanks
Is IM+ generating additional data traffic costs? Does it drain much battery?
All of a sudden in the last two days, it crashes at random, even when I'm not doing anything at all. And my facebook connections will send messages but won't let me receive them. I paid $6 to stay connected (and I was until now) and am hoping that it will soon run just as smoothly as it did at first.
Will they know i have appeared online because I can seem to see them appearing online?
Is there anyway i can stop seeing there name appear on my contact/online list at all? (temporarily whilst they are blocked)
Kind regards
it says "you can share your photos" but i just didnt find out how.
my friends tell me that beside my screen name, it says that i am at school, but i'm not at school.
i dont know how that changed, because i never changed it.
does anyone know how to change it back?
Hi there !
I use IM+ to connect to jabber.org server. They turned off an old SSL connection type. IM+ appears to not to use the STARTTLS method to connect to jabber server. Now I can't connect to my jabber account... Is there any plan to implement this feature ? It's quite basic thing... Without it, IM+ as a Jabber client is useless...